Contact Us

Phone: 239-495-0231
Fax:     239-495-0231

Hip Hop Clothing Shop
3300 Bonita Beach Road #154
Bonita Springs FL 34134

Customer Service Hours of Operation:
Monday through Friday 9:00am - 9:00pm (EST) Saturdays 10:00am – 5:00pm (EST)

When will my order be processed?

Orders placed Monday-Friday "before" 2 pm EST will ship out the same business day. Orders placed after 2 pm EST, on weekends or holidays will ship the following business day. 

Do you ship orders outside of the United States?
YES! We ship to most international destinations. All shipping prices are based on the weight and your shipping destination. Shipping will be based on weight, package size and country of destination.

*Please also note that there may be a taxes and duties fee charged by your country's
customs department which eFashion Solutions is not responsible for. These fees are not included in the shipping cost of your order.

Which credit cards do you accept?
Visa, Master Card, American Express, and Debit / Check cards.

Do I have to pay with a credit card?
We also accept Money Orders. Placing a money order is just as easy as placing a regular order with your Credit Card or ATM debit Card.

What are the steps to pay by money order?
1. Select your items that you wish to purchase and place them in your shopping cart.
2. Continue through the checkout procedure (filling in your information) until the last page where you have the option to use either your credit card or money order. Click on the "Money Order" button.
3. On this screen you will be presented with your total money order amount and a Reference #. If you need to change your address or your shipping method, click on the "edit" buttons. Print this screen and mail it in with your money order. Your order will be shipped out after the money order and reference information is received.
**All money orders must be in US funds or they will be returned.

Mail To:
ATTN: Money Orders
Men’s Castle
3300 Bonita Beach Rd. #154
Bonita Springs FL 34134

What is your return policy?
Only items that have been purchased from this website can be returned according to the following policy.
-  Every product comes with a 35 day satisfaction guarantee. If you are not satisfied you may return it for a return of the item price (excludes shipping).
-  Customers will be responsible for all shipping costs unless the product(s) received was damaged.
-  All returns must be sent back within 35 days of the invoice date.
-  Any returns received within a 90 day period, must be an exchange or store credit only.
-  All other returns will be sent back to the customer.
-  All returns MUST be in saleable condition and include its original packaging with tags attached.
-  Invoice Numberand Billing Name must appear on the return
- If you no longer have a copy of your invoice and wish to obtain one, please request one by emailing us:

All Merchandise must be returned to:
Att. Return Dept.
Men’s Castle
3300 Bonita Beach Rd. # 154
Bonita Springs FL 34134

- You will be notified via email once your return/exchange has been received and a credit or exchange has been processed.
- Please note that your exchange item may be out of stock by the time your return is received.
You can enter in multiple style #s on the return/exchange form and note in comments which is your 1st, 2nd, 3rd choices.
OR
Note to issue a Store Credit
- If your exchange is out of stock or on back order, a refund or store credit must be issued.
- If your exchange is out of stock and you have already been issued a store credit or refund, you will be responsible for any new shipping costs on additional orders.

I want to purchase an item that I see online, but you don't have my size. Will it be coming back in stock?
Our goal is to offer you the very latest in Hip Hop Clothing fashions.  Part of this means constantly changing our merchandise to offer you the latest and greatest in mens clothing fashions.  With the constant change in fashion trends in mind many of our products are not restocked and will sell out very quickly, so we suggest making your purchase as soon as you see it online. If you see something on our website, but your size is marked unavailable please feel free to call us, with the stock number, and we will check to see if this item will/will not be made available again.

If the item you are looking for is located under the Sale/Hot Deals section of the website or from a previous season, then that item will not be restocked at all.

I received my order, but an item was missing. What happens now?
Upon shipment of your order Mens Castle will send an Out of Stock Notification via email explaining that one or more items in your order are out of stock, and will not be available for shipment in the foreseeable future.  If you did not receive an Out of Stock Notification and your shipment does not contain all items ordered please contact our Customer Service department.  If your order was not marked as Out of Stock (OOS) an investigation may need to be placed to track the package and check for delivery problems. Please contact Customer Service to start this investigation.  **DO NOT throw away your box; the shipping company may need to see it for the investigation. International deliveries have a weight restriction; your order may come in several different boxes/deliveries.

What are your shipping rates?
All shipping rates are based on the weight of your items and the location (zip code) of your shipping address. Exact prices are not known until you reach the shipping section of your check out process

Is your site secure?
Yes, shopping at our website is safe. We use Goemerchant to handle your transactions online and they offer the latest in online security.

Our secure server software (SSL) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Websites powered by eFashion Solutions are registered members of VeriSign, the leading provider of Internet trust services - including authentication, validation and payment. The security lock symbol appears only at the credit card entry stage of the checkout process.